The updated portal now offers allows international customers to fully self-service returns, including printing return shipping labels, making corrections, submitting part shortage requests, and resolving order issues. It’s a more user-friendly model says the company.
“This revamped user experience is designed to make it easier than ever for customers to take care of returns and resolve order issues,” said Marie Sander, customer service manager at Digi-Key.
“The ability for customers to make returns with fewer clicks helps expedite the customer service experience, without losing the personalized touch Digi-Key provides, just one of the ways we continue constantly enhancing the customer service experience.”
For both Digi-Key guests and registered users, you access the enhanced returns portal by providing the email address, invoice number, and zip code associated with the relevant order.
Users will then be able to describe the reason for their return or the part issue, along with the option to provide photos, and print a return shipping label.